The VA program was initiated to help eliminate the backlog of VBA claims the VA was experiencing by transforming the entire claims processing program through technology and process automation. The team has used its expertise and technology in handling a benefits claims workflow, which has been plagued with the most complex of business and document processes, to help overhaul what had previously been a beleaguered federal government program. The benefits adjudication process to approve a claim from its time of inception was taking too long, as deemed by Congress, leading to an increasing backlog of claims. By implementing sophisticated and automated Exela business processes and technologies, the company has helped transform and speed up the adjudication process for claims, and records management practices for millions of claims files. The claims processed represent veterans that receive benefits from all 50 states and U.S. territories, and countries abroad.
“Our team is addressing the needs of our customers by applying technology that helps streamline manual processes, and working to automate business processes,” said Ron Cogburn, CEO Exela Technologies. “Putting this idea into practice by improving upon the file intake, processing, and storage processes that today enable veterans to more quickly receive benefits – each benefit of which they’ve earned and expect to receive timely – has been fulfilling work for our team.”
Although not on hand for the opening, Brad Houston, Executive Director of VA’s
Exela now has two claims facilities in Irving, two in Mt. Vernon, KY, one in San Jose, CA, and one in Louisville, KY. These record centers include both
Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,500 customers through a secure, cloud-enabled global delivery model. We are 22,000 employees strong at nearly 1,100 onsite client facilities and 150 delivery centers located throughout the Americas, Europe and Asia. Our client list includes 60% of the Fortune® 100, along with many of the world’s largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies. Find out more at www.exelatech.com
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/085d9e57-6ec2-454b-af60-49e8602e772c
Source: Exela Technologies, Inc.